Developing Attune, a tool for enhanced care for people impacted by dementia
Duration
Skills
Jul-Aug 2024
UX, UI
Service Design
User Research
Project Management
Individuals who have dementia can face challenges in expressing themselves and their personal history, resulting in insufficient person-centred care and reduced quality of life.
Attune fosters mindful documentation of memories throughout life, enabling joyful experiences and enhanced person-centred care for people living with dementia.
My role
Organisation
Role
Teammate
MA Final Project
Product & Service Designer
Claire Henery
As the product designer, over 4 sprints, I led the complete redesign of the Wellcome Collection's Digital Guides to enhance accessibility. Early results indicate significant improvements in their usability and user satisfaction, with further user research planned.
Challenge
The guides faced several usability challenges: navigation favored audio descriptions over BSL guides, audio players stacked on a single page caused slow loading and UI confusion, and the audio player didn’t meet WCAG accessibility standards, to name a few. Additionally, the visual language felt disconnected from the rest of the Wellcome Collection site.
With no UX researcher on the team, I took on the research role, compiling the above insights through HotJar tracking, old studies, and a competitive analysis.
How might we enhance the guides to better support gallery visitors, including those with hearing and visual impairments, while keeping device load minimal?
Key insights
The desk and field research uncovered major usability issues and provided a framework for how other institutions address similar challenges.
This helped me form key insights on how we can improve the guides:
Add visual cues for easier wayfinding
Users need visual cues of exhibits to easier navigate the guide.
Improve navigation between guides
We need to allow users to easily choose their preferred guide type.
Make audio player UI accessible
The UI needs to consider accessibility in UI sizing, typography, colours&contrast.
Improve guide comprehension
We need to offer users the option to view transcripts while listening to the audio.
Ideation
I designed the guides iteratively, while working closely with the developers on my team to ensure their feasibility.
Below: early user flow diagram exploration